Optimization of Return Processing with the right OMS

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Navigating the challenges of return processing in e-commerce can feel like wandering through a maze. It’s not just about complying with rules and regulations. The return process is a key element of e-fulfillment and has a huge impact on how customers experience a brand. In short, everyone desires a return process that is clear, simple, and fast. Whether it’s using smart return labels or ensuring fast product shipping. In this article, we’ll look at how optimization of return processing with the right OMS elevates overall customer satisfaction in any business.


Optimization of return processing

Return processing is a vital part of the e-fulfillment process. Customers not only expect fast delivery of their ordered products but also a streamlined return process when something isn’t to their liking. This process directly influences customer satisfaction. Efficiently handling returns means the customer can quickly and hassle-free send back their package. This isn’t just about customer service but also a significant advantage for organizations.


Did you know that research shows that nearly 30% of all online purchases are returned? This contrasts with only 8.89% in physical stores. Your company’s return process has a significant impact on this.


By optimizing the return process, businesses can reduce return costs. Additionally, it’s possible to manage warehouse storage more efficiently and ultimately increase revenue if the return process is in order. Therefore, it’s crucial for businesses to invest in technologies and processes that make product returns as easy as possible for the customer. Whether it’s providing clear instructions for shipping a return package, integrating smart return labels, or ensuring quick processing in the warehouse. Every aspect of the return process needs to be optimized to meet the high expectations of the modern e-commerce customer.


Streamlining the return process

In the dynamic landscape of e-commerce, return processing plays a pivotal role. While customers enjoy the benefits of online shopping, like fast delivery and a wide choice of products, it’s inevitable that some purchases won’t meet expectations. This is where an efficient return process comes into play.


A smooth process where customers can easily send back their package greatly impacts customer satisfaction and loyalty. It’s not just about getting the product back in the warehouse. It’s about managing returns, updating the status, and ensuring a short processing time. All of this must be done while maintaining service quality and adhering to all e-fulfillment rules.


It’s essential for businesses to invest in technologies and processes that streamline all this. Whether it’s using automated labels for shipping a return package or having a clear overview of all returns in the warehouse. Every part of the process needs to be optimized to meet the modern customer’s high demands.


Co-determination law 

For e-commerce businesses, it’s essential to optimize return processing and make it as customer-friendly as possible. Besides customer satisfaction and fast delivery, it’s also vital to pay attention to the legal and ethical aspects of business operations. Consider, for instance, rules set out in the co-determination law and the Enterprise Councils Act (WOR). These laws ensure the input and participation of employees in policy and decision-making processes within an organization, which can indirectly impact the return process.


Employee involvement through the enterprise council (OR) in decisions about return processing can lead to optimized work processes, improved working conditions, and increased efficiency and customer satisfaction. A transparent and well-structured return process developed with employee input can not only ensure short processing times and clear communication to customers but also contribute to strengthening the company’s ethical standards and values.


Complying with legal obligations and respecting the rights and interests of employees under the co-determination law are not only essential for a harmonious working environment but also for building a positive company reputation and customer relationships in the e-commerce sector. It ensures that customers can make purchases with confidence, knowing that any returns will be handled correctly, quickly, and ethically.


Smart WMS solutions for smart return policies

In the world of e-commerce, efficient return processing is crucial. It’s not just about taking back products but also effectively managing tasks, responsibilities, and staff. An advanced Warehouse Management System (WMS), like that of Bizbloqs, can play a key role here.


A WMS can help streamline the return process by offering clear returns and short processing times, leading to high customer satisfaction. The system can also support staff by allowing them to focus on their core tasks while the system handles the control and processing of returns.


Moreover, a well-implemented WMS can offer integration and analytics, making it possible to track the status and location of each item in real-time, from receipt to shipment. This has a significant impact on the efficiency and effectiveness of warehouse management.


It’s also essential to understand that the co-determination law and other legal obligations play a role in how companies manage their return processes and staff responsibilities. Complying with these rules is vital to avoid legal complications and ensure a healthy and safe working environment.


By optimizing return processing and effectively managing responsibilities and duties, businesses can not only meet customer expectations but also create a more organized and productive working environment.


Optimization of return processing with BizBloqs

In a digital age, it’s crucial to have clear returns and short processing times. After all, this leads to high customer satisfaction. It’s not just a legal obligation to comply with the co-determination law, but it’s also a responsibility to offer the customer a smooth experience when returning products.


Optimizing the return process is a complex task that requires precise planning, control, and analysis. Bizbloqs offers advanced solutions to simplify return processing in every warehouse, allowing businesses to meet customer expectations and simultaneously increase their revenue.


Whether it’s packaging, shipping, or processing returns, BizBloqs ensures efficient setup and integration of all necessary processes, using advanced technologies and best practices in warehouse management.


Don’t miss the opportunity to optimize your return processing and increase customer satisfaction. Discover BizBloqs’ services and take the step towards more streamlined and customer-friendly e-fulfillment. Contact us and find out how we can help you improve your return process!


Willem Ten Asbroek

Willem Ten Asbroek

CEO, Bizbloqs Management Solution B.V.

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Welcome to the BizBloqs product selector. This is a tool we designed to guide you to the right subscription for your business.

If you are not sure how to answer a question, or you are not comfortable with the recommendation, please simply contact us and discuss it with one of our experts. It is our duty and pleasure to guide you to the best of our ability, making sure you arrive at the right well-informed choice that suits your needs perfectly.


BizBloqs offers Business Processes as a Service (BPaaS) and has created a range of subscriptions that service the specific needs of customer profiles we have encountered often in the market.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. This level of scalability allows all our customers to make their subscription grow with their needs, no matter how rapidly they grow or increase the complexity.


I only need very basic features and care most about my outbound process.


Gambit is our entry-level solution that covers the basic needs for companies that are looking to digitize their order fulfilment processes.

The emphasis of this subscription is on the outbound processes, handling all common requirements with ease. Gambit includes the ability to integrate a web shop on the frontend or an ERP system in the backend.

Furthermore, you can connect your Gambit solution to a supported transporter of your choice. Your order fulfilment and stock management have never been easier.


I only need basic features, but inbound and outbound processes are both very relevant for my requirements.


Pawn is the second-tier subscription of BizBloqs. It offers all the capabilities of Gambit, but also adds full control over the purchasing process. If you are looking to take your business to the next level by digitizing all your warehouse processes altogether, Pawn is the right solution for you.

It offers location management out of the box, supporting one location per article as the standard. All basic processes any small or medium business might need are included, all based on the years of experience and elaborate expertise of BizBloqs. We have taken the best practices of implementations in the past so you can benefit from the best of our capabilities.


I need some advanced features; my situation requires location management and/or we need digital support for batch picking. You could say my needs resemble a wholesaler, reseller or large web shop.


Knight takes your digital logistic capabilities to the level you might see at large companies with a professional setup. In fact, BizBloqs services several companies at this level with its Knight solution. It offers the possibility to manage an article across multiple locations and offers digital management for your batch picking.

Knight is the right solution for you if you need to optimize fairly complex processes or large operations. If location management is a big part of your business, Knight is the right subscription level for you. This solution is popular amongst wholesalers, resellers and web shops in particular.


I want a standard solution, but with all the bells and whistles. I manage multiple locations and zoning across my warehouses and deal with a lot of orders.


Bishop is the ultimate standard subscription with a wide range of features beyond the capabilities of Knight. It allows for dynamic location management, which allows you to keep track of your stock on the move at all times.

You can manage multiple locations and assign various location zones as per your requirements. Bishop can handle a great number of orders without effort. If this ultimate subscription still doesn’t meet your needs, you would need to consider a custom solution that is tailored specifically to your requirements.


Clearly it will not be possible to make a straightforward recommendation for your needs. That’s perfectly fine, we have the expertise and experience to address your challenges. You will need to work with our experts to digitize your processes and define your workflow.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. We can do this without development in almost all cases, simply by configuring our solutions to reflect your situation perfectly.