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Support Representative

(Junior)

Passionate about logistics? Join us!

We are always looking for the next passionate individual to strengthen our expertise, experience and ambitions to help everyone with a logistic challenge.
Find the right role or simply reach out for an introduction.  

Support Representative

BizBloqs is an international and fast-growing supplier of software solutions that specializes in operational processes around production, warehousing and distribution. BizBloqs has developed a state-of-the-art software solution for this purpose. In order to continue our expansion we are looking for an enthusiastic support representative.

 

As our Support Representative, you are making sure that our customers are assisted to get the most out of our software systems. You have a passion for helping people with user questions; you get a kick out of solving problems. You make contacts easily, like to help people and are a solid team player. You enjoy the challenge of contacting end users, know to ask the right follow-up questions and display patience and understanding throughout the interactions.

What is important to us?

  • Maintain and update our software; make customizations for possible changing circumstances
  • You are the first line of support for end-users, together with your colleagues
  • You register and qualify incoming calls with a helpdesk tool and guard the progress
  • You provide not only phone support, but also assistance tot he end users with remote tools and emails
  • You solve application-related incidents by yourself as much as possible
  • You forward complex incidents tot he specialists and make sure the request is fully handled and closed
  • You are responsible for solving user errors and system errors, as well as the configuration of our software on scanners, tablets and computers, including taking inventory of our client’s needs and maintaining the knowledge base.

Profile Candidate (Junior)

  • Starter
  • MBO level of thinking and working
  • Good ability in Dutch and English language (spoken and written)
  • Born to be a team player
  • Both results and customer-focused
  • Able to withstand stress, pro-active and eager to learn
  • Broad knowledge of ICT, such as software (Windows/Office) and hardware (PC/Android/Label & document printers)
  • Knowledge of and experience working with helpdesk software is a big plus

What can you expect from us?

  • Various paths to grow if so desired, think of Application consultant, Application developer, Project engineer.
  • We also offer additional excellent opportunities to develop at a personal level.
  • Outstanding primary and secondary work terms, including 25 days of personal leave and a bonus structure upon permanent confirmation.
  • In short: a role with great variety in a dynamic, informal and international work environment with plenty of opportunity for anyone who knows how to take them.

Drop your cv

Are you inspired by Bizbloqs and our mission to provide enterprise-grade solutions to small and medium companies? Send us an open application and we will contact you.

our success

Connect your operations and use state-of-the-art technology to drive efficiency.
Keep a tight grip on inventory levels and order fulfilment… anywhere, any time, and on any device.

Caressi

BizBloqs was one of the first to provide a WMS with scanning capabilities and we started a journey together. Our operations have gotten a lot more complex, advanced and especially bigger over the past 5 years and we have simply grown together.

Nick Bisselink, Financial/Operational Director

Adam

Now that the process from reception of goods to shipping them out is entirely digitized, Adam Underwear needs six times less time per order. This allows us much better to manage their rapid growth, getting much more done with the exact same number of people as before.

Adam Underwear

Lantaarn

When we had extensive logistic requirements beyond the capabilities of our financial solution, BizBloqs shared its expertise to transform Lantaarn’s entire warehouse experience together

Lantaarn Publishers

Fairplant

We needed a better, more transparent and practical system for our incoming and outgoing product flow. A direct overview in our stock and all our logistics movements was really a must. BizBloqs helped us from the start!

Rik Klein - Sales manager

IloveSpeelgoed

“We were looking for a true logistic partner for our warehouse, not just a simple scanning solution. BizBloqs always gave us the right vibe for all our challenges from the very first moment”,

Daniëlle van Peer, founder I Love Speelgoed

Neeltje Jans

In addition to a scan procedure with EDI integration, BizBloqs has set up an entire production system for us. Production planning can provide direct instructions and as soon as they are ready, it all arrives in the OMS. This gives us a larger production capacity and a drastic reduction of the picking mistakes in dispatching.

Reinier Schot, Head of Production

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PRODUCT SELECTOR

Welcome to the BizBloqs product selector. This is a tool we designed to guide you to the right subscription for your business.

If you are not sure how to answer a question, or you are not comfortable with the recommendation, please simply contact us and discuss it with one of our experts. It is our duty and pleasure to guide you to the best of our ability, making sure you arrive at the right well-informed choice that suits your needs perfectly.

INTRODUCTION

BizBloqs offers Business Processes as a Service (BPaaS) and has created a range of subscriptions that service the specific needs of customer profiles we have encountered often in the market.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. This level of scalability allows all our customers to make their subscription grow with their needs, no matter how rapidly they grow or increase the complexity.

STATEMENT 1

I only need very basic features and care most about my outbound process.

GAMBIT

Gambit is our entry-level solution that covers the basic needs for companies that are looking to digitize their order fulfilment processes.

The emphasis of this subscription is on the outbound processes, handling all common requirements with ease. Gambit includes the ability to integrate a web shop on the frontend or an ERP system in the backend.

Furthermore, you can connect your Gambit solution to a supported transporter of your choice. Your order fulfilment and stock management have never been easier.

STATEMENT 2

I only need basic features, but inbound and outbound processes are both very relevant for my requirements.

PAWN

Pawn is the second-tier subscription of BizBloqs. It offers all the capabilities of Gambit, but also adds full control over the purchasing process. If you are looking to take your business to the next level by digitizing all your warehouse processes altogether, Pawn is the right solution for you.

It offers location management out of the box, supporting one location per article as the standard. All basic processes any small or medium business might need are included, all based on the years of experience and elaborate expertise of BizBloqs. We have taken the best practices of implementations in the past so you can benefit from the best of our capabilities.

STATEMENT 3

I need some advanced features; my situation requires location management and/or we need digital support for batch picking. You could say my needs resemble a wholesaler, reseller or large web shop.

KNIGHT

Knight takes your digital logistic capabilities to the level you might see at large companies with a professional setup. In fact, BizBloqs services several companies at this level with its Knight solution. It offers the possibility to manage an article across multiple locations and offers digital management for your batch picking.

Knight is the right solution for you if you need to optimize fairly complex processes or large operations. If location management is a big part of your business, Knight is the right subscription level for you. This solution is popular amongst wholesalers, resellers and web shops in particular.

STATEMENT 4

I want a standard solution, but with all the bells and whistles. I manage multiple locations and zoning across my warehouses and deal with a lot of orders.

BISHOP

Bishop is the ultimate standard subscription with a wide range of features beyond the capabilities of Knight. It allows for dynamic location management, which allows you to keep track of your stock on the move at all times.

You can manage multiple locations and assign various location zones as per your requirements. Bishop can handle a great number of orders without effort. If this ultimate subscription still doesn’t meet your needs, you would need to consider a custom solution that is tailored specifically to your requirements.

CUSTOM

Clearly it will not be possible to make a straightforward recommendation for your needs. That’s perfectly fine, we have the expertise and experience to address your challenges. You will need to work with our experts to digitize your processes and define your workflow.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. We can do this without development in almost all cases, simply by configuring our solutions to reflect your situation perfectly.