Whitepaper

Table of Contents

Introduction
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01
Challenges and Complexities
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02
Solutions Considered
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03
Implementation and Beyond
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04
Working with BizBloqs
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05
Unexpected BizBloqs Benefits
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06
Current Situation
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07
Final Words and KPIs
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08

INTRODUCTION

foodpickers is a Belgian company, based out of Brussels and founded in 2014. The founders saw an opportunity to bring top-quality health food brands not only to the specialized health food and organic shops, but also to the conventional retailers who were just about to increase their focus on this segment.

 

They take the time and effort to understand what is going on in the European and even global food industry, in order to create a food product portfolio that is of high quality and matches the preferences of the demanding modern consumer.

Although a large part of the portfolio consists of organic food, the foodpickers’ product selection also contains products that are not officially certified as organic but are healthier than other options in a specific category (e.g. Asian noodles). 

 

It is critical that their product range has well-defined, healthy ingredients and supplements the existing range of their reseller and retail partners well. The products may be dry, chilled or frozen. As a mid-sized importer and distributor of such health foods, they have found their niche position in the market and perform very well.

CHALLENGES AND COMPLEXITIES

foodpickers started out on Exact Globe and followed an upgrade path to Exact Online for managing their financial administration. In the beginning, a lot of processes were simple and manual and the team was not too stressed to handle the logistic requirements. 

 

Everything changed however, when they signed their first large chain retailer. foodpickers soon hit the limits of their existing systems and processes, realizing that further digitization was needed in order to continue the rapid growth and support their larger customers. It was an Exact representative that introduced them to BizBloqs, leading to the consideration and eventual implementation of a warehouse management system.

SOLUTIONS CONSIDERED

The first introduction led to a few meetings with members of the BizBloqs team. Their logistic experience and expertise was immediately clear and foodpickers felt assured this was a partner they could work with for the challenges they were facing. Both the costs and time needed for the implementation were reasonable and foodpickers specifically liked that the usage model for BizBloqs would be based on a monthly subscription fee after.

The uptime and reliability of foodpickers’ systems is a strong dependency for them, so the fact that BizBloqs is hosted in the cloud with a highly reliable infrastructure suited their purposes well too.
To put the BizBloqs solution in perspective, foodpickers also researched some alternatives. Microsoft solutions seemed to be meant for much larger companies with greater and broader needs because their ERP solution would have been overkill. A bespoke Belgian solution provider could have been interesting too, but that would have meant a complete development from scratch. It would have been too costly and risky, as well as time-consuming to consider seriously.

 

BizBloqs could address the needs, including requirements for EDI support, while the costs were reasonable. This made proceeding with BizBloqs very attractive. With confidence in the software, stability of the hardware, and especially the BizBloqs expert team, the choice for this Warehouse Management Solution was easily made.

IMPLEMENTATION AND BEYOND

The experts of BizBloqs recognized quite quickly that their Knight subscription would be the best balance of monthly costs and features for foodpickers. As per the usual process, BizBloqs then sat down with the customer to identify the specific requirements that would require customization. Due to the generous nature of foodpickers, they facilitate the needs and requirements of their clientele. It was clear that this would mean the necessity to implement EDI support as well as a somewhat complex picking and packing process. Eventually this would lead to an implementation that gives foodpickers the position to service each customer to perfection with the right documents and the right information, as well as the products ordered exactly as intended.

One remarkable and unique part of the process flow at foodpickers was directly related to one of their large customers, Carrefour. They dictate a special process for a box or pallet arriving at their premise, referred to as Alloti flow (and Alloti box, Alloti pallet). Despite the custom requirements, Carrefour has neatly documented how to comply with their requirements and BizBloqs was able to implement this without major challenges. That does bring us to the next remarkable part of the foodpickers implementation.

 
The standard BizBloqs process for an implementation is to capture all the processes and desired flow, after which an elaborate configuration and customizations take place. The customer is then required to do some extensive testing, before signing off and putting the system to work in a commercial environment. Due to the very specific requirements of Carrefour and the need to supply them with foodpicker goods, this project had something more comparable to a rolling start. It took a lot of close coordination and unwavering focus from both BizBloqs and foodpickers to pull that off, but it can now be looked back on as a great success. In reality, the BizBloqs solution is perfectly capable and suitable for rolling start implementations. It is generally the customer who isn’t equally well-equipped to deal with the challenges that come with such scenarios.


foodpickers also made full use of the availability of some relatively new features in the BizBloqs offering. It allows for managing cold storage products and frozen goods. These are stored in entirely different zones and are seamlessly managed by the BizBloqs system. An interesting oddity was also encountered in regard to the pallet labels. Normally, these roll out of a label printer as a sticker. For foodpickers these are printed in duplicate on A4 paper instead. The formats for pallet labels (SSCC) and packing slips are created exactly to the needs of the different customers and customer groups, as to meet all requirements as mentioned before.

The implementation plans had to be adjusted as much as twenty times, just to jointly respond to progressive insight and various requirements of the foodpickers customers. In practice, it turned out that several of their clients didn’t really have their process set in stone and kept updating their wishes and demands for foodpickers to facilitate them. This situation remains even today and keeps foodpickers on their toes to maintain their processes seamlessly aligned with their clientele. The flexibility of the BizBloqs platform has proven to be an extremely valuable asset, allowing them to do just that without huge costs or disruption to their daily business operations.

The implementation was overshadowed by EDI issues with a third party. Minor issues they may have encountered with BizBloqs were easily forgotten. BizBloqs also had some dependencies on the third-party handling EDI, but that was really the only challenge in the process. Sometimes changes occur in the live system and the information on this to customers is scarce… As soon as the need arose, we implemented the system so there’s no real before and after.

foodpickers has served a wide range of customers pretty much right from the start. The founders have a great enthusiasm for health foods and enjoy doing business with like-minded people. This means that foodpickers will facilitate the wishes and needs of a small individual organic retailer and help the local neighborhood market to fill a small health food segment. It certainly doesn’t rule out the largest franchised supermarket chains of course, because that is a great way to reach all their potential customers just the same.

That leads to a number of complexities for the implementation of BizBloqs solutions and beyond. First of all, the great variety of clients automatically also leads to a great variety in the orders. You can imagine a small order, perhaps slightly over a 100 Euro, versus a large order of tens of thousands of Euro. You will need to create processes that allow foodpickers to efficiently handle both extremes of order sizes while still generating the documentation that clients from very diverse segments want to see. This way foodpickers can seamlessly support their clients’ processes.

 

For example, each customer already has their own processes in place and especially the bigger clients demand compliance by foodpickers to minimize impact on their end. This means that foodpickers need automated custom processes to handle the orders per customer. For example, some clients may insist an an itemized packing list with individual pricing, while others will not accept unless the prices are completely removed. Another complexity might be a requirement for custom unique article numbers.

Customers have their own requirements for documentation (with price, without price). Bizbloqs gives the ability to make it quite flexible at this customer level. Peter Mitteregger, Business Development Executive and co-founder of foodpickers, says: “BizBloqs truly understands the warehouse processes. Their ability to be flexible at the customer level allows us to model processes for optimal results”.

WORKING WITH BIZBLOQS

The people at BizBloqs know very well what they are doing. Their business process experts have been a real anchor during the implementation and after going live with the foodpickers solution. Peter says: “This company instills a level of trust by being there when you truly need it”. Also, the Support team have proven themselves time and time again. It seems everyone at BizBloqs knows their stuff. 


For example, recently a large retailer changed their document requirements as deliveries were re-routed to a different distribution center and BizBloqs helped us change things in 2 days to make us compliant again. This was supported excellently.

UNEXPECTED BIZBLOQS BENEFITS

Although it was never a consideration when foodpickers were selecting a logistic solution, they found in practice that it’s very easy to train people faster. The experienced people of foodpickers already made few mistakes if any, but the BizBloqs solution also makes it easy to prevent human errors by less experienced people. You can bring interns, students or sales people in to help out for the day or a few hours and rest assured that the system will guide them to work without faults.

It’s intuitive to just grab a scanner and follow the on-screen instructions. The standardization of the workflow and forcing the correct processes with use of the scanner has been very useful.

 

In the case of foodpickers, when you deal with high volumes and low margins, mistakes can quickly prove extremely costly. This is why such hidden benefits do tend to show up on their radar pretty easily.

CURRENT SITUATION

The whole world has been in turmoil, with the global pandemic and Brexit to name a few massive negative factors. For foodpickers, they have continued to grow despite market circumstances and continue to collaborate with BizBloqs for their evolutionary needs and logistic wishes.

FINAL WORDS AND KPIs

We have seen a variety of unique scenarios that foodpickers has to deal with in order to keep their clientele perfectly happy. BizBloqs takes great pride in the fact, that the solution that they have built has been able to handle all these custom requirements and unique processes without impacting the business of the customer. With an average of 5 concurrent users at foodpickers, their Knight subscription of the BizBloqs solution is very actively used and plays its pivotal part to handle purchase orders, sales orders and a great number of shipments.

 

To be somewhat more concrete, the OMS or Order Management System is handling hundreds of orders every month, which leads to handling up to over 100,000 shipment units going in and out in a busy month. The volume of shipments can vary significantly also from one month to the next, which is nicely facilitated by the way BizBloqs has set up its business model, where clients don’t get punished for their peaks and low periods.

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PRODUCT SELECTOR

Welcome to the BizBloqs product selector. This is a tool we designed to guide you to the right subscription for your business.

If you are not sure how to answer a question, or you are not comfortable with the recommendation, please simply contact us and discuss it with one of our experts. It is our duty and pleasure to guide you to the best of our ability, making sure you arrive at the right well-informed choice that suits your needs perfectly.

INTRODUCTION

BizBloqs offers Business Processes as a Service (BPaaS) and has created a range of subscriptions that service the specific needs of customer profiles we have encountered often in the market.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. This level of scalability allows all our customers to make their subscription grow with their needs, no matter how rapidly they grow or increase the complexity.

STATEMENT 1

I only need very basic features and care most about my outbound process.

GAMBIT

Gambit is our entry-level solution that covers the basic needs for companies that are looking to digitize their order fulfilment processes.

The emphasis of this subscription is on the outbound processes, handling all common requirements with ease. Gambit includes the ability to integrate a web shop on the frontend or an ERP system in the backend.

Furthermore, you can connect your Gambit solution to a supported transporter of your choice. Your order fulfilment and stock management have never been easier.

STATEMENT 2

I only need basic features, but inbound and outbound processes are both very relevant for my requirements.

PAWN

Pawn is the second-tier subscription of BizBloqs. It offers all the capabilities of Gambit, but also adds full control over the purchasing process. If you are looking to take your business to the next level by digitizing all your warehouse processes altogether, Pawn is the right solution for you.

It offers location management out of the box, supporting one location per article as the standard. All basic processes any small or medium business might need are included, all based on the years of experience and elaborate expertise of BizBloqs. We have taken the best practices of implementations in the past so you can benefit from the best of our capabilities.

STATEMENT 3

I need some advanced features; my situation requires location management and/or we need digital support for batch picking. You could say my needs resemble a wholesaler, reseller or large web shop.

KNIGHT

Knight takes your digital logistic capabilities to the level you might see at large companies with a professional setup. In fact, BizBloqs services several companies at this level with its Knight solution. It offers the possibility to manage an article across multiple locations and offers digital management for your batch picking.

Knight is the right solution for you if you need to optimize fairly complex processes or large operations. If location management is a big part of your business, Knight is the right subscription level for you. This solution is popular amongst wholesalers, resellers and web shops in particular.

STATEMENT 4

I want a standard solution, but with all the bells and whistles. I manage multiple locations and zoning across my warehouses and deal with a lot of orders.

BISHOP

Bishop is the ultimate standard subscription with a wide range of features beyond the capabilities of Knight. It allows for dynamic location management, which allows you to keep track of your stock on the move at all times.

You can manage multiple locations and assign various location zones as per your requirements. Bishop can handle a great number of orders without effort. If this ultimate subscription still doesn’t meet your needs, you would need to consider a custom solution that is tailored specifically to your requirements.

CUSTOM

Clearly it will not be possible to make a straightforward recommendation for your needs. That’s perfectly fine, we have the expertise and experience to address your challenges. You will need to work with our experts to digitize your processes and define your workflow.

Our solutions are designed in such a way that we can service the smallest businesses for their basic needs, while the same platform can service the most complex and elaborate logistic requirements as well. We can do this without development in almost all cases, simply by configuring our solutions to reflect your situation perfectly.