CASE STUDY: MEMODENT
SINKING OUR TEETH IN WITH A SMILE
“BizBloqs are subject-matter logistic experts, who listen to my challenges and seem to be always ready to propose a solution that is a best practice, because they have seen and solved it before even in our medical field.”,
– Lorenz Domburg, Owner
Enschede, the Netherlands
LOB AND INDUSTRY:
Healthcare (Business-to-business), dental healthcare products (both supporting products and consumables)
Wholesaler of all kinds of specialized articles, supplied to resellers, dental practices, producers of dentures, medical specialists, hospitals etc.
The overlap between the disciplines of implantology, dental prostetics, and dental technique is blatantly present. Memodent has the products, knowledge and years of experience to service customers in this field optimally.
- BizBloqs Knight WMS
- 10 users
- Integrated with Exact Online and Transsmart
KEY FEATURES IN USE:
- GS1-128 bar codes (data matrix bar codes for additional product-specific information)
- Medical Device Registration capabilities
- Serial number and batch number used in combination
- Legal compliance directly managed from WMS
UNIQUE CUSTOMER SCENARIO:
The complex bar code has a key role for information availability in this business, while batch number and serial number have to be used in a combined and automated manner.
REASON FOR CHOOSING BIZBLOQS:
A reference by solutions partner Exact brought BizBloqs to the attention of Memodent. It turned out to be the affordable solution with all the capabilities they were looking for.
Memodent was handling all their logistic processes manually, which reached a point of unmanageable complexity. They wanted to maintain traceability of all products and articles at all time and this simply couldn’t be guaranteed. Additionally, the administration was a tedious and significantly time-consuming process. Most urgently however, Memodent acknowledged the need to digitize their process for the combination of batch numbers and serial numbers. This was currently most commonly tracked with hand-written notes on paper.
Starting the transformation journey together
Memodent was introduced to us fairly early in BizBloqs’ existence, thanks to an attentive Exact sales representative that recognized the synergies. Once the introductory conversations got on the way, it turned into a joint exploration of features and capabilities. Memodent made good use of the experience and expertise of the BizBloqs team as we joint forces to look deeply into the processes that were targeted for digitization. Initially, the most critical challenges were targeted and as a result the traceability was guaranteed. As part of the original deployment, manual operations and complexities were addressed and the impact on efficiency and compliance requirements was profound.
The use of data matrix bar codes (GS1-128) was already natively supported in the Knight WMS. The necessity to absolutely guarantee the traceability however, challenged the BizBloqs team and put even more emphasis on defining the workflow very precisely. Memodent was pleasantly surprised that the Knight WMS actually makes it easier to train people and reduces the need for in-depth product knowledge. As planned, the implementation of BizBloqs WMS has made it a lot easier to achieve medical legal compliance.
As the collaboration started off by addressing the most critical issues, logically we have picked up various additional activities in our journey together. Even now, Memodent and BizBloqs are on a growth path together. At this point, Memodent is starting with its own production capabilities and the support for this process will be guided by BizBloqs WMS. The use of complex labels for production adds a complexity and the companies will address this together, like true partners.
Memodent is a customer of the first hour at BizBloqs and our partnership works beautifully. They never feel restricted in their plans or ambitions as the WMS can be configured to handle everything they require. Whenever Memodent needs to pivot or innovate, BizBloqs is informed and gets involved, to ensure their implemented WMS solution is part of the successful next steps in their journey.
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We enjoy conversations about logistics and gladly share our experience as well as our expertise. Reach out to explore with us how we can have an immediate and signicant positive impact on your business.